Refund policy

At Lumari, we want you to love your fragrance. However, all purchases are final, and we do not offer returns, exchanges, or refunds once an order has been placed.

Please make sure your order details, including the fragrance selection, quantity, and delivery address, are correct before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at lumariweb@gmail.com within 48 hours of delivery. Please include your order number and clear photos or videos of the issue so we can review it.

If the issue is confirmed to be our error or damage during transit, we will work with you to provide an appropriate resolution.

For any questions regarding our Refund & Return Policy, please contact us at lumariweb@gmail.com.