Shipping policy
1. Shipping Within India
We currently offer shipping across India through India Post, subject to service availability for the delivery address.
2. Order Processing
Orders are normally processed and prepared for dispatch within 1-2 business days after the order is confirmed.
Orders placed on Sundays or public holidays may be processed on the next working day.
3. Delivery Time
Once your order has been dispatched, delivery generally depends on your destination and the India Post service used.
Estimated delivery time is approximately 3-7 business days after dispatch. Remote locations and certain postal areas may require additional time.
These are estimated delivery times and are not guaranteed, as delivery may be affected by weather, holidays, postal delays, incorrect addresses, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges will be displayed at checkout before you complete your purchase.
Any applicable shipping charges will depend on the delivery location, package weight, and shipping service selected.
5. Order Tracking
Once your order has been dispatched, we will provide you with the India Post tracking/consignment number where tracking is available.
Customers can use the tracking number to check the status of their shipment through the India Post tracking service.
India Post Post+1
6. Delayed Deliveries
While we make every effort to ensure your order reaches you within the estimated delivery period, delays may occasionally occur due to postal operations, weather conditions, public holidays, remote locations, or other unforeseen circumstances.
If your tracking information has not updated for an extended period, please contact us at:
Email: lumariweb@gmail.com
We will assist you in checking the shipment status.
7. Incorrect Address
Please make sure that your name, phone number, house/flat number, street, city, state and PIN code are correct before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to us. Additional shipping charges may apply for re-shipping.
8. Failed Delivery / Returned Orders
If India Post is unable to deliver your order because of an incorrect address, repeated delivery attempts, refusal to accept the parcel, or other circumstances attributable to the customer, the parcel may be returned to us.
Please contact us after receiving a return notificatic a we can discuss the available options.
9. Damaged Packages
We carefully pack all LUMARI products before dispatch.
If your package arrives visibly damaged, please take clear photographs/videos of the package and product before opening or immediately after opening and contact us as soon as possible.
Please retain the original packaging until the issue has been resolved.
10. Lost Shipments
If your order appears to be lost or has not been delivered within a reasonable period, please contact us with your order number and tracking number.
We will check the shipment status with India Post and assist you with the next steps.
11. Contact Us
For any questions regarding shipping or your order, please contact: