Terms of service
Welcome to Lumari. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Lumari. By accessing our website or placing an order, you agree to these Terms.
1. About Lumari
Lumari is a fragrance brand offering perfumes and related products through our online store. We reserve the right to update, modify, or discontinue any product or service at any time without prior notice.
2. Products & Product Information
We make every effort to ensure that product descriptions, fragrance notes, images, colours, sizes, and other information on our website are accurate.
However, fragrance is subjective, and the way a perfume smells may vary from person to person depending on skin chemistry, environment, and other factors.
Product images are for illustrative purposes and may appear slightly different depending on your device or screen settings.
3. Orders & Payments
By placing an order, you agree to provide accurate and complete information, including your name, contact details, billing information, and delivery address.
We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraudulent activity, incorrect pricing, product availability issues, or inaccurate order information.
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
4. Order Confirmation & Cancellation
Once an order has been successfully placed, you will receive an order confirmation.
Because we aim to process orders promptly, cancellation requests may not be possible once an order has entered processing or been shipped. Please contact us as soon as possible at lumariweb@gmail.com if you need assistance with an order.
5. Shipping & Delivery
We ship orders to the locations specified on our website.
Delivery times are estimates and may vary due to courier delays, weather, public holidays, remote locations, or circumstances outside our control.
Lumari is not responsible for delays caused by the shipping carrier after the order has been dispatched.
Please ensure that your delivery address and contact information are correct when placing your order.
6. Returns, Exchanges & Refunds
All purchases are final. Lumari does not offer returns, exchanges, or refunds.
Before placing your order, please carefully check your fragrance selection, quantity, and delivery details.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at lumariweb@gmail.com within 48 hours of delivery, along with your order number and clear photographs or videos of the issue.
If the issue is confirmed to have occurred during transit or due to an error on our part, we will review the matter and provide an appropriate resolution.
7. Fragrance Use & Safety
Our fragrances are intended for external use only.
Please follow the usage and safety instructions provided with the product. Avoid contact with eyes, broken or irritated skin, and sensitive areas. Keep fragrances away from children, pets, heat, and open flames.
If irritation occurs, discontinue use.
Lumari is not responsible for adverse reactions resulting from misuse, improper storage, or failure to follow product instructions.
8. Intellectual Property
All content on the Lumari website, including our brand name, logo, product names, photographs, graphics, designs, text, packaging designs, and other materials, is owned by or licensed to Lumari and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or use our content without our prior written permission.
9. Website Use
You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or interfere with the website or its operation.
You must not attempt to gain unauthorised access to our website, accounts, systems, or data.
10. Third-Party Services & Links
Our website may use third-party services, including payment providers, shipping partners, and other service providers. These services may have their own terms and privacy policies.
Lumari is not responsible for the policies, practices, or availability of third-party services.
11. Limitation of Liability
To the extent permitted by applicable law, Lumari will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
Lumari
Email: lumariweb@gmail.com